Refund policy

Shipping and Returns

All prices are inclusive of GST as applicable. Shipping charges are based on the volumetric weight of the product, volume after packing, and the destination of delivery.

  • For international customers, VAT/Import Duties/Local Taxes are borne directly by the customer at the time of delivery to our courier partner.
  • Returns, exchanges, or cancellations are not applicable on customized items or dress materials.

Domestic Shipping Charges

Order Value Shipping Charges Oversized Packing Charges
Upto INR 1499 INR 250 Free
INR 1500 Onwards Free Free

International Shipping Charges

For orders below INR 30k:

Basket Size Shipping Charges Oversized Packing Charges
Upto 3 products (weight ≤ 3kgs) INR 2,299 Free
3 products (weight > 3kgs) INR 2,299 INR 999
4th product onwards - INR 999 per product

Shipping Policy

  • Shipping charges are based on basket size. Voluminous baskets may incur oversized packaging charges.
  • Please provide accurate shipping information to avoid delays.
  • VAT/Import Duties for international orders are borne by the customer.

Cancellation, Refund, and Return Policy

Cancellation

Orders can be canceled before shipment. Refunds will be processed minus any bank transaction fees.

Return/Refund or Exchange Eligibility

  • Returns are eligible for genuine quality issues or damaged/missing products reported within 7 days.
  • Returns are not accepted for color mismatches, customized products, or incorrect addresses.
  • A full unboxing video is mandatory to claim refunds or exchanges.

Refund/Exchange Process

Contact sales@salammalsilks.com within 7 days for any issues. Refunds are typically processed within 7 business days after successful verification of the returned product.

Refund Timeline

  • Refunds are credited through the original payment method within 7-10 business days of initiation.
  • Contact us for any refund/payment concerns.